Refund policy

At Waysho, we want you to love every purchase you make. If something isn’t right, we’re here to help. Please read our Refund & Return Policy carefully before placing your order.

For Return & Exchange Please Email

return.exchange@waysho.com

1. Return Eligibility

You may request a return only if: 

• The item received is wrong or defective
  
  

• Issues with defective, incorrect, or damaged products must be reported within 24 hours of delivery.
  
  

• A complete unboxing video is provided, clearly showing the issue
  
  

➡️ Returns without video proof or beyond the return window will not be accepted.

2. Non-Returnable Items

The following are not eligible for return:

• Products correctly delivered but no longer wanted by the customer
  
  

• Items without original packaging or showing signs of use
  
  

• Sale or clearance products marked as “non-returnable”
  
  

• Personal care, hygiene-related, or fragile items once opened
  
  

3. Return Process

To raise a return request:

1. Contact our support team at return.exchange@waysho.com  within 24 hours of delivery
   
   

2. Share your order number, reason for return, and unboxing video
   
   

3. Once approved, we will guide you on the pickup or self-shipping process
   
   

• Return pickup may be available in select locations; otherwise, customers must self-ship.
  
  

• Refunds will only be processed after the returned item passes quality inspection.
  
  

4. Exchanges

We allow exchanges only in the case of:

• Wrong product delivered
  
  

• Defective or damaged product received
  
  

➡️ Size or style-based exchanges are not allowed.
 ➡️ Exchange requests must be raised within 24 hours of delivery.

5. Refunds

• Refunds will be issued to the original payment source once the return is approved and inspected.
  
  

• Refund processing may take 8–15 working days after approval.
  
  

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI.
  
  

• Shipping charges (if any) are non-refundable.
  
  

Refunds will not be issued if:

• The product shows signs of use or tampering
  
  

• The original packaging is missing
  
  

• The required unboxing video is not provided
  
  

• The return is rejected after inspection
  
  

6. Order Cancellations

• Orders can be cancelled only before shipping.
  
  

• To cancel, email us at support@waysho.com immediately.
  
  

• Prepaid order cancellations will be refunded within 1–2 working days.
  
  

• Once shipped, cancellation is not possible.
  
  

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, missing items, or you receive the wrong product:

• Contact us within 24 hours of delivery
  
  

• Provide a clear unboxing video showing the issue
  
  

➡️ Without video proof, replacements or refunds cannot be issued.

8. Contact Us

For return or refund-related queries, reach us at:
📧 Email: support@waysho.com | contact@waysho.com
 📍 Address: East Delhi, Delhi – 110092, India
 🕒 Business Hours: Monday–Saturday, 10 AM – 6 PM (excluding holidays)